此前，Cozystay于今年5月接管了位于Kelowna的Lake Okanagan Resort的住宿服务，并挂名为Cozystay Signature: Lake Okanagan Resort，正式推出Cozystay Signature子品牌。类似的，the Abercorn Inn未来也会作为一个新品牌出现在公众视野。
位于Bridgeport Rd上的The Abercorn Inn，被总部在列治文/里士满度假租赁公司Cozystay接管和运营
Cheng表示：“这次接管Abercorn酒店意义非凡，它标志着我们Cozystay开始进军酒店行业，并丰富了我们的资产组合。”， “这个富有历史感的标志性建筑对我们整个团队在业务扩张过程中来说，具有里程碑的意义。”
根据最新消息显示，Cozystay最近一个月内迎来了25位新成员的加入以适应公司的快速发展。
“我相信我们成功的主要原因之一就是我们树立的标准——度假租赁服务标准（VRSS）的不懈坚持，它是我们可以持续保证服务质量的关键。”
“公司把这套服务标准贯彻到所有的资产中，这样消费者无论在短租、度假村还是酒店都可以享受到同品质的体验。”
度假租赁服务标准（VRSS）是一套严格的指导流程，包含了从安全认证、保险系统、家装、高品质家居用品到清洁团队、私人管家和智能门锁系统。
“酒店行业仍有巨大的潜力，我们想通过酒店一直以来提供的质量和专业性来满足人们想要获得便利且预约的度假租赁体验。”Cheng如是说。
在今年四月份，AirBnB和万豪集团也在做和Cozystay相同的尝试。AirBnB计划管理纽约75洛克菲勒大厦其中的几层，而万豪集团准备发布他们自己的度假租赁平台。
Cheng坚定的说：“这不是关于酒店和度假租赁之间的战争，而是关于更好的用户体验的战争。只有以科技为驱动持续提供高品质的用户体验，才能让整个住宿行业实现蓬勃发展。”
Richmond vacation rental firm dips toes into running hotels
Alan Campbell / Richmond News
AUGUST 20, 2019 11:12 AM
The Abercorn Inn on Bridgeport Road, which will now be run by Richmond-based vacation rental firm Cozystay. Photo submitted
A Richmond-based vacation rental platform is branching out into managing hotels.
And one of the first properties Cozystay will be running is the Abercorn Inn Vancouver Airport on Bridgeport Road, just a few kilometres away from its own head office on Viking Way.
In a bid to ensure the quality of the accommodation it rents, Cozystay – launched in 2015 by CEO Galen Cheng and primarily aimed at Chinese-speaking markets – has decided to take over the running of some hotels.
It recently started managing Lake Okanagan Resort in Kelowna, which has been re-branded as the Cozystay Signature: Lake Okanagan Resort.
The same re-naming is expected to happen soon at the Abercorn Inn in Richmond.
“This property is an exciting addition to Cozystay’s portfolio because it is the first hotel that we have chosen to introduce into our collection,” said Cheng.
“This historic hotel is an iconic property in Richmond and being able to bring it into our expanding portfolio is a meaningful milestone for the team.”
According to a news release, Cozystay has recently added 25 new team members to “support its rapid growth.”
“I believe that one of the key drivers of our success is our strict adherence to our Vacation Rental Service Standard (VRSS) protocol that ensures consistent, quality service,” added Cheng.
“We are bringing this service consistently to all of our properties so that guests can have that same feeling of home whether they are staying at our vacation rentals, resorts or hotels.”
VRSS is a strict set of guidelines and procedures that includes safety certification and insurance coverage, professionally furnishings, a bonded and insured cleaning team, highly trained account managers, high-quality towels, linens, and premium luxury mattresses and smart-lock property entry system.
“We are seeing great consolidation in the hospitality industry, people want the convenience and amenities of vacation rentals – with the consistency in quality and professionalism that hotels have traditionally offered,” said Cheng.
In April, AirBnB and the Marriot group made similar moves to Cozystay, with AirBnB planning to manage several floors of 75 Rockefeller Plaza in New York, and Marriot launching its own vacation rental platform.
Cheng said he believes “it’s not a battle between vacation rentals and hotels – there is a place for all kinds of accommodation, but what’s really going to enable growth in this industry is the dedication to a consistent, quality experience and a strong, technology-first approach.”
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